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1. Eligibility for Returns:
We accept returns for unused, unopened products in their original packaging within 30 days of delivery. Perishable items, custom orders, and gift cards are non-refundable.

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2. How to Initiate a Return:

Contact us at support@herbalwellness365.com with your order number and reason for the return.

We will provide instructions and a return shipping address.

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3. Return Shipping Costs:
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method.

 

4. Refunds:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-7 business days and applied to your original payment method.

 

5. Exchanges:
We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to arrange an exchange.

 

6. Non-Returnable Items:

Opened or used products.

Items purchased on sale or clearance.

Perishable or personalized items.

Need Help? For questions or concerns about your order, please reach out to our customer service team at support@herbalwellness365.com. We're here to help!

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